Yet when you outsource your appointment setting, all you do is have your sales force (or yourself) show up to prescheduled appointments and write up deals. That’s it! No trouble no hassle no headaches. All of this for an employee that costs around $5 per hour.
As a small business owner, you can also use virtual assistants to contact your existing clients and cross sell them on additional products and services (a very successful and profitable strategy). In addition, they can serve as an answering service when you’re out of the office, handle your billing / payments & collections, perform accounting and bookkeeping and more. Some mortgage companies use outsourced workers to call homeowners and sell them mortgages over the phone.
Realtors use virtual assistants to help them run their offices. Their reps help them prepare documents, upload listings, answer phones, do internet marketing, send out client newsletters and more. Other businesses have outsourced reps handling some of their marketing functions. These include internet marketing. There are over 50,000 free classified ad sites on the internet other than Craigslist. Some business owners have their outsourced marketing reps posting ads on these sites each month. They also design their print and internet ads, launch their direct mail campaigns, fulfill information request orders, perform E-blasts, perform “Live Chat” for their website, perform search engine optimization, blogging, writing and posting articles online, updating their website monthly, and much more. Some accounting companies even have outsourced reps doing their clients bookkeeping (unbeknownst to their clients). Other companies have outsourced reps doing actual sales entirely over the phone and internet.
So as you can see, there are a tremendous amount of ways that you as a small business owner can benefit from outsourcing. The ways we mention above are just a few examples yet the possibilities are endless.
By: Wharton Business Foundation
About the Author:
Read more on I’m A Small Business Owner, How Can Outsourcing Help Me?…
Filed under Outsourcing by on Jan 14th, 2010. 
We recommend a simple 3 step formula for determining what duties to assign an outsourced employee. First and foremost should be revenue producing functions. Simply write a list of what they should be. These include: appointment setting, cross-selling your existing customers on additional products and services (very important), telesales to new prospective customers, follow up sales calls on old leads that never closed, email blasting to generate new leads, internet sales, sending out online newsletters to existing clients, search engine optimization, blogging, article writing, handling your social networking (Facebook, Linked-in, Twitter, etc), updating your website with fresh content and articles, there are over 50,000 free classified advertising sites on the internet other than Craigslist.org they can post these ads for your business, and much more.
Secondly, are the revenue retaining activities. These include: customer service, technical support (online and on the phone), internet “live chat” on your website, invoicing, billing, taking phone payments, collections, sending out birthday or thank you cards and gifts to clients, fulfilling client information requests and more.
Third and last, are the non-revenue producing functions. These include: book-keeping, accounting, payroll, data entry, document and contract preparation, programming, research, answering your emails and cleaning up your inbox, scheduling and managing your calendar, acting as an answering service, fulfilling information requests from prospective clients, office management, employee scheduling, presentation preparation, making travel arrangements, desktop publishing, computer training, medical/legal transcription and more.
The benefits of outsourcing to a qualified VA are plentiful. VA’s use their own equipment so there is no wear and tear on your office equipment or a need for special equipment. By outsourcing to a VA rather than hiring an in-office assistant, you will never need to pay employment insurance, vacation pay, sick pay, or contribute to retirement plans and worker’s compensation.
There is no cost for training new or existing employees; VA’s are already qualified. There is no need for extra office space; VA’s do everything off location. There’s no need to worry about in-office employees requesting time off; VA’s are available when you need them. Like you, a quality outsourcing firm understands the needs of businesses today, ensuring the success of their clients. A good outsourcing firm values each and every client; it is because of these clients that they ensure your VA’s will aid in the success of your business.
How else can outsourcing to a VA save you money? VA’s are pre-trained and experienced individuals with the ability to catch mistakes made in-office, not only saving your business money but also protecting your business reputation.
And for those in-office employees that you cannot go without, a VA can take a little of the never-ending workload or less-important projects off their shoulders to ensure you, as a successful business, maintain your quality reputation and increase employee productivity.
So the question really should be, “why didn’t I do this years ago?”
By: Wharton Business Foundation
About the Author:
Read more on How Can I Use A Virtual Assistant To Benefit My Business?…
Filed under Outsourcing by on Jan 12th, 2010.
Although it is also true that many companies get away by paying mere lip service to corporate social responsibility, a lot of other companies have found it profitable to actually do the right thing. As more and more people are becoming socially responsible themselves, companies that “go green” or use sustainable technologies in producing environmentally safe products are gaining increasing numbers of loyal customers. From hybrid cars to green home cleaning solutions to natural makeup, products that save the earth are becoming the choice of many consumers.
On the other hand, companies that have been caught red-handed – such as those proven to cause environmental contamination or those proven to outsource their manufacturing to sweatshops in developing countries – have faced censure and profit-shearing boycotts.
Aside from the profitability of corporate social responsibility, though, companies would do well to recognize that it is actually be in their best interests to ensure the welfare of the environment and the people of this earth. The planet is their business site and the people are their market. For now, at least, there is no other known choice. How can they not want to protect their location and their market?
Corporate social responsibility is not only for big business, either. Even small and medium scale companies are called to uphold its principles.
Web Dot Com and CSR
Web Dot Com is a company that offers a wide range of services in the field of website development and business process outsourcing in the Philippines with international clients.
Its comprehensive website development solutions include portal development and other custom programming, web design, graphics and multimedia design, content management systems, web based database programming, e-commerce solutions with online store applications for online shopping and online payment, search engine optimization, website maintenance and support, search engine marketing, and social media marketing.
It business process outsourcing in the Philippines includes animation and graphic design, software development and maintenance, back office processes, and contact center solutions. Contact center services include appointment setting, customer profiling and acquisition, business to business telesales, credit card processing, lead management, customer relations management, customer support and technical support.
So what does corporate social responsibility have to do with website development and business process outsourcing in the Philippines? Web Dot Com is of the opinion that they are related and that, in fact, it can do quite a lot in the realm of corporate social responsibility.
After all, Web Dot Com is based in the Philippines, a nation with 23 million people or 27 percent of the population living below the Asia-Pacific poverty line, according to the Asian Development Bank in 2008. This same country was tagged by the World Bank in 2008 as having the worst corruption in East Asia. As a corporate citizen of the Philippines, Web Dot Com cannot be isolated from these conditions.
As an expert in web-based processes, Web Dot Com is in a position to reach a wide number of Filipinos both in the country and around the world. It is fully equipped to support or even launch any advocacy online for the benefit of the Filipino people.
That is exactly what the company intends to do. Soon, Web Dot Com will be launching a powerful campaign to inspire awareness and involvement among Filipinos to positively make an impact on their own country’s fate. Watch out for this campaign.
By: Business Local Listings
About the Author:
Filed under Outsourcing by on Jan 10th, 2010.
Although it is also true that many companies get away by paying mere lip service to corporate social responsibility, a lot of other companies have found it profitable to actually do the right thing. As more and more people are becoming socially responsible themselves, companies that “go green” or use sustainable technologies in producing environmentally safe products are gaining increasing numbers of loyal customers. From hybrid cars to green home cleaning solutions to natural makeup, products that save the earth are becoming the choice of many consumers.
On the other hand, companies that have been caught red-handed – such as those proven to cause environmental contamination or those proven to outsource their manufacturing to sweatshops in developing countries – have faced censure and profit-shearing boycotts.
Aside from the profitability of corporate social responsibility, though, companies would do well to recognize that it is actually be in their best interests to ensure the welfare of the environment and the people of this earth. The planet is their business site and the people are their market. For now, at least, there is no other known choice. How can they not want to protect their location and their market?
Corporate social responsibility is not only for big business, either. Even small and medium scale companies are called to uphold its principles.
Web Dot Com and CSR
Web Dot Com is a company that offers a wide range of services in the field of website development and business process outsourcing in the Philippines with international clients.
Its comprehensive website development solutions include portal development and other custom programming, web design, graphics and multimedia design, content management systems, web based database programming, e-commerce solutions with online store applications for online shopping and online payment, search engine optimization, website maintenance and support, search engine marketing, and social media marketing.
It business process outsourcing in the Philippines includes animation and graphic design, software development and maintenance, back office processes, and contact center solutions. Contact center services include appointment setting, customer profiling and acquisition, business to business telesales, credit card processing, lead management, customer relations management, customer support and technical support.
So what does corporate social responsibility have to do with website development and business process outsourcing in the Philippines? Web Dot Com is of the opinion that they are related and that, in fact, it can do quite a lot in the realm of corporate social responsibility.
After all, Web Dot Com is based in the Philippines, a nation with 23 million people or 27 percent of the population living below the Asia-Pacific poverty line, according to the Asian Development Bank in 2008. This same country was tagged by the World Bank in 2008 as having the worst corruption in East Asia. As a corporate citizen of the Philippines, Web Dot Com cannot be isolated from these conditions.
As an expert in web-based processes, Web Dot Com is in a position to reach a wide number of Filipinos both in the country and around the world. It is fully equipped to support or even launch any advocacy online for the benefit of the Filipino people.
That is exactly what the company intends to do. Soon, Web Dot Com will be launching a powerful campaign to inspire awareness and involvement among Filipinos to positively make an impact on their own country’s fate. Watch out for this campaign.
By: Business Local Listings
About the Author:
Filed under Outsourcing by on Jan 10th, 2010.
Outsourced services include manufacturing, software development, web development, finance, accounting, human resources and customer service, among others.
With business process outsourcing, a company does not have to invest in costly assets or set up expensive work structures that will have fixed costs. It will not have to purchase expensive equipment that may have to be amortized for many years and may even become outdated and outgrown with rapid technological advances.
Outsourced business processes are paid for per service. This means a company can immediately adjust to changes that may require more or less work and pay for only exactly what is needed. This flexibility greatly enhances resource management and frees up much capital.
A company that uses business process outsourcing is also able to focus more on its own core competencies. Once a company has identified its most valuable activities for its core business, other secondary activities and processes can be outsourced. The company can then concentrate its key people’s energies and talents on what they do best.
Business process outsourcing, thus, enables a company to expand without sacrificing its agility and speed in responding to changes and opportunities. The usual bottlenecks that arise in bureaucratic operations are eliminated. Expansion is also made possible when more capital is freed up.
One drawback to business process outsourcing may be dependence. A company may become too dependent to its BPO service provider. This will not pose much of a problem, though, because there are numerous service providers to choose from in case the current one fails to meet expectations. Most BPO vendors have similar capabilities in terms of the services they offer. Most also have similar rates.
Companies should, however, beware of unscrupulous BPO vendors who fail to meet service level agreements. Oftentimes, problems arise when there are unclear issues left in the contract or when there are unforeseen changes in requirements within the contract period. Much care must, therefore, be taken in choosing the right BPO service provider.
Web Dot Com Website Development Philippines, Inc. offers various business process outsourcing services for companies around the globe who are outsourcing web development and other back office and front office business services. It has clients from the United States, the United Kingdom, Australia, Germany, the United Arab Emirates, Hong Kong, Korea, the British Virgin Islands and the Philippines.
Web Dot Com is a web hosting provider that offers domain name registration and low cost advanced web site development packages from its Manila office. Its services span advanced interactive database driven web site development, advanced portal development, heavy web based programming, web application development, content management systems, good website design, graphic design and multimedia components including flash animation development, e-commerce site solutions including a shopping cart using osCommerce, web site maintenance and support, search engine optimization, search engine marketing and social media marketing. Its programmers and web site developers are experts at php, mysql, JavaScript and other internet tools and languages.
Web Dot Com Website Development Philippines, Inc. is your One Stop Shop Internet and Contact Center Solutions Vendor for the Global Market. Make it your business process outsourcing partner.
Web Dot Com Website Development Philippines, Inc.
Address:
2nd Floor, BT&T Center
#20 E. Rodriguez Jr. Ave., Libis (C-5),
Quezon City, 1110 Philippines
E-mail: info@webdc.com.ph
Telephone numbers: (632) 634-4625; (632) 635-6104
By: Business Local Listings
About the Author:
Filed under Outsourcing by on Jan 3rd, 2010.
Through business process outsourcing, companies are able to streamline their operations and lower costs. Certain work processes are sourced out at a fraction of the cost of in-house counterparts. Not only are resources saved but company management time is freed up, as well, to enable them to focus their attention to core business competencies, maximizing the company’s specialization and leveraging income and profit.
Back Office and Front Office Procedures
Business process outsourcing is divided into back office procedures and front office procedures. Back office procedures are internal functions that include, among others, human resources administration, payroll, tax compliance, purchasing and disbursement, order entry, billing and collection, and cash and investment management. Front office procedures are external functions that include, among others, customer relations, marketing and technical support. This contributes to customer satisfaction, strengthens brand loyalty and increases market share.
Front office procedures are often handled by contact centers or call centers. Contact centers provide more comprehensive services beyond voice calls. Unlike call centers, contact centers use a multi-channel contact management platform where customer interaction may also be done over the web or through email, fax and even instant messaging.
Inbound and Outbound Calls
Contact centers handle either inbound or outbound calls. Inbound calls are calls from customers or employees of a client company. The calls are received by a help desk and, depending on the caller’s needs, are routed to the most appropriate persons to handle them. These calls are usually related to customer service needs, sales or technical support.
The contact center is bound by a service-level agreement with the client company, where service goals are stipulated. Several metrics are used in measuring performance, including first call resolution, average handle time and average queuing time.
Outbound calls are made by contact center associates to clients, customers or a lead list. This could involve telemarketing to prospects or current customers, or collections on overdue bills. The interaction is often recorded or tracked by special programs.
Business Process Outsourcing in the Philippines
Business process outsourcing in the Philippines offered by Web Dot Com includes software development and maintenance, animation and graphic design, back office processes, and inbound and outbound contact center solutions. Contact center associates can set appointments, do customer profiling and acquisition, conduct business to business telesales, process credit cards, manage leads, manage customer relations and provide customer support and technical support.
Aside from business process outsourcing, Web Dot Com also offers comprehensive website development services, including web design, e-commerce solutions such as online store applications for online shopping and online payment, content management systems, advanced portal development and other custom programming, web based database programming, website maintenance and support, search engine optimization, search engine marketing and social media marketing.
Established in the Philippines in 1998, Web Dot Com has in the last ten years succeeded in positioning itself well as an ideal business partner for companies in its home turf, as well as in the United States, the United Kingdom, Australia, Germany, the United Arab Emirates, Korea, Hong Kong and the British Virgin Islands. It is committed to giving top quality service to fully support to its clients’ business growth, believing that the client’s success is its success.
By: Business Local Listings
About the Author:
Read more on Business Process Outsourcing in the Philippines through Web Dot Com…
Filed under Outsourcing by on Jan 3rd, 2010.